Privacy Policy

Introduction

Welcome to Hitnoje.rs. Your privacy is extremely important to us. This Privacy Policy explains what data we collect, how we use it, store it and protect it. By using our platform, you accept the terms described in this document.

Data we collect

We collect the following types of data:

• Personal data: First name, last name, email address, phone number during registration.
• Location data: Your location when using the map feature (only with your permission).
• Service data: Information about bookings, reviews and communication with repairmen/customers.
• Technical data: IP address, browser type, operating system for diagnostic purposes.

How we use your data

We use your data exclusively for:

• Providing and improving our services
• Connecting customers with repairmen
• Sending notifications about bookings and job status
• Identity verification and fraud prevention
• Improving user experience on the platform

Data protection

We apply industry-standard security measures to protect your data, including encryption, secure servers and regular security audits. Your data is stored on secure servers and is not accessible to unauthorized persons.

Sharing data with third parties

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share data only:

• When necessary for service delivery (e.g. connecting with a repairman)
• When required by law or a competent authority
• With service providers who help us operate the platform (hosting, analytics)

Your rights

In accordance with data-protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

Cookies

Our platform uses cookies to improve user experience, remember your settings, and analyze traffic. You can set your browser to refuse cookies, but this may affect site functionality.

Policy changes

We reserve the right to update this Privacy Policy at any time. All changes will be published on this page with the date of the last update. We recommend that you review this page periodically.